We understand—you have plenty of choices when it comes to online retailers. So, why should you choose The Cotswold Cooking Company? Simply put, we offer more than just products; we offer an experience grounded in Cotswold heritage, quality, and care. But don’t just take our word for it—hear directly from our satisfied customers below.

Here’s what sets us apart:

• Free Shipping, UK Wide - We believe in keeping things simple. No hidden fees, no extra charges. Just free delivery, every time.

• Price Match Guarantee - We offer the best prices online—guaranteed. If you find a better deal, we’ll match it.

• 30-Day Easy Returns - Not completely satisfied? No problem. Return your item within 30 days, no questions asked.

• Outstanding Service - We take pride in providing exceptional customer service. From the moment you browse to the moment you cook, we’re here to help every step of the way.

• Your Satisfaction Guaranteed - We handpick every product for its quality and craftsmanship, ensuring you’ll love what you buy. But if something isn’t right, we’ll make it right

Shipping is FREE on all orders to customers within the United Kingdom.

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business
days of your order feel free to follow up with us at info@cotswoldcookingcompany.co.uk

International Orders:

Please be aware that our products are made specifically for the UK
market. This means that they require a 240V electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to UK standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to info@cotswoldcookingcompany.co.uk then visit our Returns page and lodge your return claim online.

Use & Care for Your Wood-Fired Pizza Oven

Taking proper care of your wood-fired pizza oven ensures it performs beautifully, lasts for many years, and delivers authentic wood-fired flavour every time. Whether your oven is built-in, freestanding, or part of a luxury outdoor kitchen, follow these essential care tips to get the most from your investment.

• Cure Your Pizza Oven Before First Use - Always follow the manufacturer’s curing instructions before your first cook. This usually involves gradually building up heat over several days to temper the refractory materials and prevent cracking.

• Use Seasoned, Hardwood Logs Only- Burn clean, dry hardwoods such as oak, ash, or beech. Avoid using softwoods, resinous woods, or treated timber, as they produce excess smoke, creosote, and can damage the interior of your pizza oven.

• Preheat Properly Before Cooking- Give your oven ample time to reach the correct temperature (typically 400–500°C for pizza). Allowing the oven to heat slowly helps avoid thermal shock and ensures even cooking across the stone floor and dome.

• Clean the Oven Floor After Each Use- Once the oven cools slightly, use a brass-bristle brush or pizza oven rake to sweep out ash and food residue. Never use water inside the oven while it is hot — let it cool completely first.

• Empty the Ash Pan or Chamber Weekly- Regularly remove built-up ash from your oven’s ash drawer or floor. This improves airflow, helps your oven heat more efficiently, and keeps your food tasting clean.

• Protect with a Weatherproof Cover- If your wood-fired oven is outdoors, always use a breathable, weather-resistant cover when not in use. This protects the dome and chimney from moisture damage, especially in the UK climate.

• Check the Chimney for Blockages Seasonally- Inspect and clean the flue or chimney at the start of each cooking season to remove soot and debris. This ensures proper smoke ventilation and reduces fire risk.

• Avoid Harsh Chemicals and Abrasives- Clean the exterior with a damp cloth and mild soap. Avoid abrasive pads or chemicals that could damage painted, stainless steel, or refractory surfaces.

• Use Thermal Blankets or Insulation for Built-In Models- If your oven is installed into a structure, ensure proper insulation is in place to retain heat efficiently and avoid cracking from uneven expansion.

• Winterise for Off-Season Protection- If not using your oven during colder months, deep clean, empty the ash, and store accessories indoors. Cover the oven securely to protect against frost, rain, and temperature shifts.

Caring for your wood-fired pizza oven not only protects your investment but also ensures every cook is as good as the first — with that unmistakable wood-fired aroma and perfect crust.