We understand—you have plenty of choices when it comes to online retailers. So, why should you choose The Cotswold Cooking Company? Simply put, we offer more than just products; we offer an experience grounded in Cotswold heritage, quality, and care. But don’t just take our word for it—hear directly from our satisfied customers below.

Here’s what sets us apart:

• Free Shipping, UK Wide - We believe in keeping things simple. No hidden fees, no extra charges. Just free delivery, every time.

• Price Match Guarantee - We offer the best prices online—guaranteed. If you find a better deal, we’ll match it.

• 30-Day Easy Returns - Not completely satisfied? No problem. Return your item within 30 days, no questions asked.

• Outstanding Service - We take pride in providing exceptional customer service. From the moment you browse to the moment you cook, we’re here to help every step of the way.

• Your Satisfaction Guaranteed - We handpick every product for its quality and craftsmanship, ensuring you’ll love what you buy. But if something isn’t right, we’ll make it right

Shipping is FREE on all orders to customers within the United Kingdom.

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business
days of your order feel free to follow up with us at info@cotswoldcookingcompany.co.uk

International Orders:

Please be aware that our products are made specifically for the UK
market. This means that they require a 240V electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to UK standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to info@cotswoldcookingcompany.co.uk then visit our Returns page and lodge your return claim online.

Use & Care Guidelines for Your Whistler Grill

• Season Your Grill Before First Use
  Preheat your Whistler grill on high for 15–20 minutes before first use to burn off manufacturing residues and enhance cooking performance.

• Clean the Grates After Every Use
  Use a grill brush while the grates are still warm to prevent grease and food buildup. For stainless steel grates, avoid abrasive cleaners to preserve the finish.

• Protect with a Cover
  Always use a weather-resistant cover (sold separately or included with select models) to protect your grill from the elements, even if installed under a veranda or roofed area.

• Check and Clean Burners Regularly
  Inspect burners every 4–6 weeks for blockages and grease buildup, especially if your grill is used frequently. Clean with a soft brush and warm soapy water.

• Empty the Grease Tray Frequently
  Remove and clean the drip tray regularly to prevent flare-ups and keep your grill operating efficiently.

• Use the Right Fuel
  Always use high-quality propane or natural gas, depending on your model. Ensure proper gas connections and turn off supply when not in use.

• Allow to Cool Before Cleaning
  Wait until your grill has completely cooled down before performing deep cleaning or maintenance.

• Avoid Harsh Chemicals on Stainless Steel
  Use a mild detergent or dedicated stainless steel cleaner to maintain the sleek finish of your Whistler appliance. Wipe with the grain to avoid scratching.

• Inspect for Wear and Tear Seasonally
  Check all hoses, ignition systems, and seals at the start and end of the grilling season. Replace any worn components promptly using genuine Whistler parts.

• Winterise If Not in Use
  If you don’t plan to use your grill during winter months, give it a thorough clean, disconnect the gas, and store it in a sheltered location or use a premium cover to protect it year-round